Terms of Service

Eligibility Requirements

To create an account and use Vistr, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Provide accurate information including your legal name, email, and business details
• Have legal authority to enter into this agreement on behalf of your business
• Comply with all applicable laws in your use of the Services

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password
• Notify us immediately of any unauthorized access
• Not share your account with others
• Accept responsibility for all actions taken using your account

Permitted Use

Vistr grants you a limited, non-exclusive, non-transferable license to access and use our Services for legitimate business purposes, including:

Prohibited Activities

You agree NOT to use Vistr Services to:

• Violate any laws, regulations, or third-party rights
• Make unsolicited marketing calls (spam, robocalls) or violate TCPA regulations
• Harass, threaten, or impersonate others
• Transmit malware, viruses, or harmful code
• Reverse engineer, decompile, or attempt to extract source code
• Use the service for fraudulent, deceptive, or illegal purposes
• Overload or disrupt our infrastructure or systems

Your Content (Inputs)

"Inputs" refer to any data, instructions, prompts, or information you provide to Vistr, including:

• Customer phone numbers and contact information
• Business scripts and conversation templates
• Appointment details and scheduling preferences
• Integration settings and API configurations

You retain all ownership rights to your Inputs. You grant Vistr a worldwide, non-exclusive, royalty-free license to use, process, and store your Inputs solely for the purpose of providing and improving our Services.

AI-Generated Content (Outputs)

"Outputs" are the responses, transcripts, summaries, and materials generated by Vistr's AI agents based on your Inputs. You own the Outputs generated from your account, subject to these Terms.

Your Responsibilities

You acknowledge and agree that:

• You are responsible for the accuracy and legality of your Inputs
• You will not input confidential, sensitive, or illegal information
• You will comply with all applicable data protection and privacy laws
• Vistr is not liable for any issues arising from your Inputs or how you use Outputs

Subscription Plans

Vistr offers various subscription plans with different features and usage limits. Current pricing and plan details are available on our pricing page. All fees are in U.S. dollars unless otherwise stated.

Payment Terms

• Billing: Subscriptions are billed monthly or annually, depending on your chosen plan
• Auto-Renewal: Your subscription automatically renews unless you cancel before the renewal date
• Payment Method: You must provide a valid payment method (credit card, debit card, or ACH)
• Payment Authorization: You authorize us to charge your payment method for all fees

Cancellation & Refunds

• You may cancel your subscription at any time through your account dashboard
• Cancellations take effect at the end of your current billing period
• You retain access to paid features until the end of the billing period
• No refunds: We do not provide refunds for partial billing periods or unused features

Price Changes

We reserve the right to modify our pricing at any time. If we increase your subscription price, we'll notify you at least 30 days before the change takes effect. Your continued use of the Services after a price change constitutes acceptance of the new pricing.

Failed Payments

If a payment fails, we'll attempt to charge your payment method again. If we're unable to collect payment within 10 days of the due date, we may suspend or terminate your account. You're responsible for any fees incurred due to failed payments.

License Grant

Subject to these Terms, Vistr grants you a limited, non-exclusive, non-transferable, revocable license to access and use our software and platform for your business purposes.

Updates and Modifications

We regularly update and improve our Services. We may:

• Add new features or functionality
• Modify existing features
• Remove features that are no longer viable
• Perform maintenance and bug fixes
• Update system requirements

We'll make reasonable efforts to notify you of significant changes, but some updates may be deployed automatically without notice. Your continued use of the Services after updates constitutes acceptance of the changes.

Availability

We strive to provide reliable, 24/7 service availability, but we don't guarantee uninterrupted access. The Services may be unavailable due to:

• Scheduled maintenance windows
• Emergency repairs or updates
• Third-party service disruptions
• Force majeure events
• Network or infrastructure issues

Trademarks

"Vistr," the Vistr logo, and other Vistr marks are trademarks of Vistr, Inc. You may not use our trademarks without our prior written consent. All other trademarks mentioned belong to their respective owners.

Limitation of Liability

THIS INCLUDES DAMAGES FOR:

• Loss of business, revenue, or profits
• Loss of data or information
• Loss of business opportunities
• Damage to reputation or goodwill
• Cost of substitute services
• Business interruption

IN NO EVENT SHALL VISTR'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100, WHICHEVER IS GREATER.

Indemnification

You agree to indemnify, defend, and hold harmless Vistr, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms or applicable laws
• Your Inputs and how you use Outputs
• Your violation of any third-party rights
• Actions taken by Vistr's AI agents on your behalf

Changes to Terms

We may modify these Terms at any time. We'll notify you of material changes by email or through the Services. Your continued use after changes take effect constitutes acceptance of the modified Terms. If you don't agree to the changes, you must stop using the Services.

Termination

• By You: You may terminate your account at any time through your account settings
• By Us: We may suspend or terminate your account immediately if you violate these Terms
• Effect: Upon termination, your right to use the Services ceases immediately
• Data: We may delete your data after termination. Download any important data before terminating

Governing Law

These Terms are governed by the laws of the State of Wisconsin, United States, without regard to conflict of law principles. You consent to the exclusive jurisdiction of courts in Wisconsin for any disputes.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vistr regarding the Services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid.

No Waiver

Our failure to enforce any right or provision of these Terms doesn't constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Vistr.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure

We're not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Informal Resolution

Before filing a formal legal claim, you agree to first contact us at support@vistr.us to attempt to resolve the dispute informally. We'll work with you in good faith to reach a mutually acceptable resolution.

Arbitration Agreement

If we cannot resolve a dispute informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

The arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Wisconsin, or another mutually agreed location.

Class Action Waiver

Unless both you and Vistr agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

Exceptions to Arbitration

Either party may seek equitable relief in court for infringement or misappropriation of intellectual property rights.