* { margin: 0; padding: 0; box-sizing: border-box; }

:root {
    --bg-primary: #F5F5F5;
    --bg-secondary: #FFFFFF;
    --bg-card: #F8F8F8;
    --text-primary: #1A1A1A;
    --text-secondary: #6B6B6B;
    --text-tertiary: #9A9A9A;
    --border: #E8E8E8;
    --border-light: #F0F0F0;
    --accent-blue: #3B82F6;
    --accent-orange: #F59E0B;
    --accent-green: #22C55E;
    --success: #10B981;
    --warning: #F59E0B;
    --danger: #EF4444;
    --sidebar-width: 240px;
}

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
    background: var(--bg-primary);
    color: var(--text-primary);
    line-height: 1.5;
    -webkit-font-smoothing: antialiased;
    display: flex;
    min-height: 100vh;
}

/* ===== Sidebar (shared) ===== */
.sidebar {
    width: var(--sidebar-width);
    background: var(--bg-secondary);
    border-right: 1px solid var(--border);
    display: flex;
    flex-direction: column;
    position: fixed;
    height: 100vh;
    left: 0; top: 0;
    z-index: 1000;
}
.sidebar-header { padding: 20px; border-bottom: 1px solid var(--border); }
.logo { display: flex; align-items: center; gap: 10px; text-decoration: none; font-weight: 600; font-size: 15px; color: var(--text-primary); }
.sidebar-nav { flex: 1; padding: 16px 12px; overflow-y: auto; }
.nav-item { display: flex; align-items: center; gap: 10px; padding: 10px 12px; color: var(--text-primary); text-decoration: none; border-radius: 8px; font-size: 14px; font-weight: 500; transition: all 0.15s ease; margin-bottom: 2px; }
.nav-item svg { width: 18px; height: 18px; flex-shrink: 0; color: var(--text-secondary); }
.nav-item:hover { background: var(--bg-card); }
.nav-item.active { background: var(--bg-card); }
.nav-item.active svg { color: var(--text-primary); }

.sidebar-footer { padding: 16px 12px; border-top: 1px solid var(--border); }
.user-profile { display: flex; align-items: center; gap: 10px; }
.user-avatar-img { width: 32px; height: 32px; border-radius: 50%; object-fit: cover; flex-shrink: 0; }
.user-info { flex: 1; min-width: 0; overflow: hidden; }
.user-name-row { display: flex; align-items: center; gap: 6px; overflow: hidden; }
.user-name { font-size: 13px; font-weight: 600; color: var(--text-primary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.pro-badge { font-size: 10px; font-weight: 600; color: #F97316; background: #FFF7ED; padding: 2px 6px; border-radius: 4px; flex-shrink: 0; line-height: 1; }
.user-handle { font-size: 12px; color: var(--text-tertiary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }


/* ===== Main Content Area ===== */
.msg-main {
    margin-left: var(--sidebar-width);
    flex: 1;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}


/* ============================================ */
/* SETUP SCREEN (QR Telegram pairing)          */
/* ============================================ */

.setup-container {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 40px 20px;
}

.setup-card {
    background: var(--bg-secondary);
    border: 1px solid var(--border);
    border-radius: 16px;
    padding: 40px;
    max-width: 460px;
    width: 100%;
    text-align: center;
    animation: fadeUp 0.4s ease;
}

@keyframes fadeUp {
    from { opacity: 0; transform: translateY(16px); }
    to { opacity: 1; transform: translateY(0); }
}

.setup-header { margin-bottom: 32px; }

.setup-tg-logo {
    width: 56px;
    height: 56px;
    margin-bottom: 16px;
}

.setup-header h1 {
    font-size: 22px;
    font-weight: 700;
    letter-spacing: -0.02em;
    margin-bottom: 6px;
}

.setup-header p {
    font-size: 14px;
    color: var(--text-secondary);
}

/* Step indicators */
.setup-steps {
    display: flex;
    flex-direction: column;
    gap: 2px;
    margin-bottom: 28px;
    text-align: left;
}

.setup-step {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 14px;
    border-radius: 10px;
    transition: all 0.3s ease;
    opacity: 0.4;
}

.setup-step.active {
    opacity: 1;
    background: var(--bg-card);
}

.setup-step.done {
    opacity: 1;
}

.step-num {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: var(--border);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 700;
    color: var(--text-secondary);
    flex-shrink: 0;
    transition: all 0.3s ease;
}

.setup-step.active .step-num {
    background: var(--accent-blue);
    color: white;
}

.setup-step.done .step-num {
    background: var(--success);
    color: white;
}

.step-info {
    flex: 1;
    display: flex;
    flex-direction: column;
}

.step-title {
    font-size: 13px;
    font-weight: 600;
    color: var(--text-primary);
}

.step-sub {
    font-size: 12px;
    color: var(--text-tertiary);
}

.step-check {
    color: var(--success);
    flex-shrink: 0;
}

/* QR code area */
.qr-area {
    margin-bottom: 24px;
}

.qr-box {
    width: 220px;
    height: 220px;
    margin: 0 auto 12px;
    background: white;
    border: 2px solid var(--border);
    border-radius: 16px;
    display: flex;
    align-items: center;
    justify-content: center;
    position: relative;
    overflow: hidden;
}

.qr-loading {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 10px;
    color: var(--text-tertiary);
    font-size: 12px;
}

.spinner-lg {
    width: 32px;
    height: 32px;
    border: 3px solid var(--border);
    border-top-color: var(--accent-blue);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

@keyframes spin { to { transform: rotate(360deg); } }

.qr-image {
    width: 190px;
    height: 190px;
    image-rendering: pixelated;
}

.qr-hint {
    font-size: 13px;
    color: var(--text-secondary);
}

.qr-expire {
    font-size: 12px;
    color: var(--text-tertiary);
    margin-top: 6px;
}

.qr-expire span {
    font-weight: 600;
    color: var(--accent-orange);
}

/* Link type toggle */
.link-type {
    display: flex;
    gap: 8px;
    margin-bottom: 20px;
}

.link-type-btn {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 10px 14px;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: var(--bg-secondary);
    font-size: 13px;
    font-weight: 500;
    color: var(--text-secondary);
    cursor: pointer;
    transition: all 0.15s ease;
    font-family: inherit;
}

.link-type-btn:hover {
    background: var(--bg-card);
}

.link-type-btn.active {
    border-color: var(--accent-blue);
    background: rgba(59, 130, 246, 0.04);
    color: var(--accent-blue);
}

.link-type-btn svg {
    flex-shrink: 0;
}

/* Manual connect fallback */
.setup-manual {
    border-top: 1px solid var(--border-light);
    padding-top: 16px;
}

.manual-toggle {
    background: none;
    border: none;
    cursor: pointer;
    font-size: 13px;
    font-family: inherit;
    color: var(--text-tertiary);
    text-decoration: underline;
    text-underline-offset: 3px;
}

.manual-toggle:hover { color: var(--text-secondary); }

.manual-form {
    display: flex;
    gap: 8px;
    margin-top: 12px;
}

.manual-form input {
    flex: 1;
    padding: 10px 14px;
    border: 1px solid var(--border);
    border-radius: 8px;
    font-size: 13px;
    font-family: inherit;
    outline: none;
    transition: border-color 0.15s ease;
}

.manual-form input:focus {
    border-color: var(--accent-blue);
}

.manual-save {
    padding: 10px 20px;
    background: var(--text-primary);
    color: white;
    border: none;
    border-radius: 8px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    font-family: inherit;
    transition: opacity 0.15s ease;
}

.manual-save:hover { opacity: 0.85; }

/* Success card */
.setup-success {
    animation: fadeUp 0.4s ease;
}

.success-icon {
    color: var(--success);
    margin-bottom: 16px;
}

.success-icon svg {
    width: 56px;
    height: 56px;
}

.setup-success h2 {
    font-size: 20px;
    font-weight: 700;
    margin-bottom: 8px;
}

.setup-success p {
    font-size: 14px;
    color: var(--text-secondary);
    margin-bottom: 24px;
}

.setup-continue-btn {
    padding: 12px 32px;
    background: var(--text-primary);
    color: white;
    border: none;
    border-radius: 10px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    font-family: inherit;
    transition: all 0.15s ease;
}

.setup-continue-btn:hover {
    opacity: 0.85;
    transform: translateY(-1px);
}


/* ============================================ */
/* INBOX SCREEN (single message feed)          */
/* ============================================ */

.msg-inbox {
    background: var(--bg-primary);
    overflow-y: auto;
    height: 100vh;
}

.inbox-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 20px 28px 16px;
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border);
    flex-shrink: 0;
    position: sticky;
    top: 0;
    z-index: 10;
}

.inbox-header h1 {
    font-size: 20px;
    font-weight: 700;
    letter-spacing: -0.02em;
}

.inbox-header-right {
    display: flex;
    align-items: center;
    gap: 12px;
}

/* Connection badge (reused) */
.conn-badge {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 5px 12px;
    border-radius: 100px;
    border: 1px solid var(--border);
    font-size: 12px;
    font-weight: 500;
    color: var(--text-tertiary);
    transition: all 0.3s ease;
}

.conn-dot {
    width: 7px; height: 7px;
    border-radius: 50%;
    background: var(--text-tertiary);
    transition: all 0.3s ease;
}

.conn-badge.connected { border-color: rgba(16, 185, 129, 0.3); color: var(--success); }
.conn-badge.connected .conn-dot { background: var(--success); box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.15); }
.conn-badge.disconnected { border-color: rgba(239, 68, 68, 0.3); color: var(--danger); }
.conn-badge.disconnected .conn-dot { background: var(--danger); }

/* Sound toggle */
.sound-row, .conn-toggle {
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    user-select: none;
}
.sound-row input, .conn-toggle input { display: none; }

.toggle-switch {
    width: 36px; height: 20px;
    background: var(--border);
    border-radius: 100px;
    position: relative;
    transition: background 0.2s ease;
}
.toggle-knob {
    position: absolute; top: 2px; left: 2px;
    width: 16px; height: 16px;
    background: white;
    border-radius: 50%;
    transition: transform 0.2s ease;
    box-shadow: 0 1px 3px rgba(0,0,0,0.15);
}
.sound-row input:checked ~ .toggle-switch, .conn-toggle input:checked ~ .toggle-switch { background: var(--success); }
.sound-row input:checked ~ .toggle-switch .toggle-knob, .conn-toggle input:checked ~ .toggle-switch .toggle-knob { transform: translateX(16px); }

/* Scrollable feed */
.inbox-feed {
    flex: 1;
    padding: 20px 28px;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.inbox-feed::-webkit-scrollbar { width: 5px; }
.inbox-feed::-webkit-scrollbar-track { background: transparent; }
.inbox-feed::-webkit-scrollbar-thumb { background: var(--border); border-radius: 3px; }

/* Empty inbox */
.inbox-empty {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    text-align: center;
    padding: 60px 20px;
    min-height: 400px;
}

.inbox-empty-icon {
    margin-bottom: 20px;
    opacity: 0.12;
}

.inbox-empty h3 {
    font-size: 16px;
    font-weight: 600;
    color: var(--text-secondary);
    margin-bottom: 6px;
}

.inbox-empty p {
    font-size: 14px;
    color: var(--text-tertiary);
    max-width: 340px;
}

/* ===== Message Cards (in feed) ===== */
.msg-card {
    background: var(--bg-secondary);
    border: 1px solid var(--border);
    border-radius: 14px;
    padding: 16px 18px;
    display: flex;
    gap: 14px;
    animation: msgSlide 0.25s ease;
    transition: border-color 0.15s ease;
}

.msg-card.active-transfer {
    border-color: rgba(59, 130, 246, 0.3);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.06);
}

.msg-card.active-transfer.urgent {
    border-color: rgba(239, 68, 68, 0.3);
    box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.06);
}

@keyframes msgSlide {
    from { opacity: 0; transform: translateY(8px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Avatar (left column) */
.msg-card-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    font-size: 14px;
    font-weight: 600;
}

.msg-card-avatar.vistr-logo {
    background: var(--bg-card);
}

.msg-card-avatar.vistr-logo svg {
    width: 22px;
    height: 22px;
}

.msg-card-avatar.caller {
    background: var(--bg-primary);
    color: var(--text-secondary);
}

.msg-card-avatar.complaint { background: rgba(239,68,68,0.08); color: var(--danger); }
.msg-card-avatar.billing { background: rgba(59,130,246,0.08); color: var(--accent-blue); }
.msg-card-avatar.customer_request { background: rgba(245,158,11,0.08); color: var(--accent-orange); }
.msg-card-avatar.complex_quote { background: rgba(16,185,129,0.08); color: var(--success); }

/* Body (right column) */
.msg-card-body {
    flex: 1;
    min-width: 0;
}

.msg-card-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 4px;
}

.msg-card-name {
    font-size: 14px;
    font-weight: 600;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.msg-card-time {
    font-size: 11px;
    color: var(--text-tertiary);
    flex-shrink: 0;
    margin-left: 12px;
}

.msg-card-text {
    font-size: 14px;
    color: var(--text-secondary);
    line-height: 1.45;
    margin-bottom: 6px;
}

.msg-card-text strong {
    color: var(--text-primary);
    font-weight: 600;
}

/* Trigger tag */
.msg-trigger {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 10px;
    border-radius: 6px;
    font-size: 11px;
    font-weight: 600;
}

.msg-trigger.billing { background: rgba(59,130,246,0.08); color: var(--accent-blue); }
.msg-trigger.complaint { background: rgba(239,68,68,0.08); color: var(--danger); }
.msg-trigger.customer_request { background: rgba(245,158,11,0.08); color: var(--accent-orange); }
.msg-trigger.complex_quote { background: rgba(16,185,129,0.08); color: var(--success); }

/* Timer badge on card */
.msg-card-timer {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 10px;
    border-radius: 100px;
    background: rgba(239,68,68,0.06);
    font-size: 12px;
    font-weight: 700;
    color: var(--danger);
    animation: pulse-timer 1.5s ease-in-out infinite;
    margin-left: 8px;
}

@keyframes pulse-timer {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.65; }
}

/* Result badge on resolved cards */
.msg-card-result {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 10px;
    border-radius: 100px;
    font-size: 11px;
    font-weight: 600;
    margin-top: 6px;
}

.msg-card-result.accepted { background: rgba(16,185,129,0.08); color: var(--success); }
.msg-card-result.declined { background: rgba(239,68,68,0.08); color: var(--danger); }
.msg-card-result.timeout { background: rgba(156,163,175,0.08); color: var(--text-tertiary); }

/* Appointment card specifics */
.msg-card-details {
    margin-top: 8px;
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.msg-card-detail {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 13px;
    color: var(--text-secondary);
}

.msg-card-detail svg {
    width: 14px; height: 14px;
    flex-shrink: 0;
    color: var(--text-tertiary);
}


/* ===== Pinned Action Bar (bottom) ===== */
.inbox-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 14px 28px;
    background: var(--bg-secondary);
    border-top: 1px solid var(--border);
    flex-shrink: 0;
    animation: slideUp 0.2s ease;
}

@keyframes slideUp {
    from { opacity: 0; transform: translateY(8px); }
    to { opacity: 1; transform: translateY(0); }
}

.inbox-actions-info {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.inbox-actions-info strong {
    font-size: 14px;
    font-weight: 600;
}

.inbox-actions-info span {
    font-size: 12px;
    color: var(--danger);
    font-weight: 600;
}

.inbox-actions-btns {
    display: flex;
    gap: 8px;
}

.chat-btn {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 10px 20px;
    border: none;
    border-radius: 10px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.15s ease;
    font-family: inherit;
}

.chat-btn.accept { background: var(--success); color: white; }
.chat-btn.accept:hover { background: #0ca678; transform: translateY(-1px); box-shadow: 0 4px 14px rgba(16,185,129,0.3); }
.chat-btn.decline { background: var(--bg-card); color: var(--text-primary); border: 1px solid var(--border); }
.chat-btn.decline:hover { background: var(--border); }
.chat-btn:disabled { opacity: 0.5; cursor: not-allowed; transform: none !important; box-shadow: none !important; }


/* ===== Spinner (shared) ===== */
.spinner-sm {
    width: 20px; height: 20px;
    border: 2px solid var(--border);
    border-top-color: var(--text-tertiary);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}


/* ===== Chat Timeline Bubbles ===== */
.chat-date-divider {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 8px 0;
    margin: 8px 0;
}

.chat-date-divider::before,
.chat-date-divider::after {
    content: '';
    flex: 1;
    height: 1px;
    background: var(--border);
}

.chat-date-divider span {
    font-size: 12px;
    font-weight: 600;
    color: var(--text-tertiary);
    white-space: nowrap;
}

/* Bot bubble (left-aligned) */
.chat-bubble.bot {
    display: flex;
    gap: 10px;
    max-width: 85%;
    align-self: flex-start;
    animation: msgSlide 0.25s ease;
}

.chat-bubble-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: #FFFFFF;
    border: 1px solid var(--border);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    margin-top: 2px;
}

.chat-bubble-content {
    flex: 1;
    min-width: 0;
}

.chat-bubble-sender {
    font-size: 12px;
    font-weight: 600;
    color: var(--text-secondary);
    margin-bottom: 4px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.chat-bubble-time {
    font-size: 11px;
    font-weight: 400;
    color: var(--text-tertiary);
}

.chat-bubble-time.right {
    text-align: right;
    margin-top: 4px;
    font-size: 11px;
    color: var(--text-tertiary);
}

.chat-bubble-body {
    background: var(--bg-secondary);
    border: 1px solid var(--border);
    border-radius: 4px 16px 16px 16px;
    padding: 12px 16px;
    font-size: 14px;
    line-height: 1.5;
}

.chat-caller-line {
    margin-bottom: 4px;
    color: var(--text-primary);
}

.chat-caller-line strong {
    font-weight: 700;
}

.chat-reason {
    color: var(--text-secondary);
    font-style: italic;
    margin-bottom: 8px;
    font-size: 13px;
}

.chat-bubble-timer {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    margin-top: 8px;
    padding: 4px 12px;
    border-radius: 100px;
    background: rgba(239, 68, 68, 0.06);
    font-size: 12px;
    font-weight: 600;
    color: var(--danger);
    animation: pulse-timer 1.5s ease-in-out infinite;
}

.chat-bubble-timer svg {
    flex-shrink: 0;
}

/* Appointment details in bubble */
.chat-bubble-body.appointment {
    border-left: 3px solid var(--accent-blue);
}

.chat-appt-details {
    margin-top: 8px;
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.chat-appt-row {
    font-size: 13px;
    color: var(--text-secondary);
}

/* User response bubble (right-aligned) */
.chat-bubble.user {
    display: flex;
    justify-content: flex-end;
    animation: msgSlide 0.25s ease;
}

.chat-bubble.user .chat-bubble-content {
    max-width: 75%;
}

.user-response {
    border-radius: 16px 4px 16px 16px;
    padding: 10px 16px;
    font-size: 13px;
    font-weight: 500;
    border: none;
}

.user-response.accepted {
    background: rgba(16, 185, 129, 0.08);
    color: var(--success);
    border: 1px solid rgba(16, 185, 129, 0.15);
}

.user-response.declined {
    background: rgba(239, 68, 68, 0.06);
    color: var(--danger);
    border: 1px solid rgba(239, 68, 68, 0.12);
}

.user-response.timeout {
    background: var(--bg-card);
    color: var(--text-tertiary);
    border: 1px solid var(--border);
}

/* History bubbles slightly muted */
.chat-bubble.history .chat-bubble-body {
    opacity: 0.85;
}


/* ===== Responsive ===== */
@media (max-width: 768px) {
    .sidebar {
        transform: translateX(-100%);
        transition: transform 0.3s ease;
    }
    .sidebar.open {
        transform: translateX(0);
    }
    .msg-main {
        margin-left: 0;
    }
    .setup-card {
        padding: 28px 20px;
    }
    .inbox-feed {
        padding: 16px;
    }
    .inbox-header {
        padding: 16px 16px 12px;
    }
    .inbox-actions {
        padding: 12px 16px;
    }
}