Service types
Each type gets its own booking rules. The AI matches callers to the closest type.
Service type
Min. days out
Cutoff days
Booking windows
Set which time slots are bookable, emergency-only, or closed — per service type.
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Make sure your business hours are configured in Settings → Scheduling first.
Bookable
Emergency only
Closed
Click any cell to cycle states
After-hours windows
Emergency only by default
Define time ranges outside business hours when the AI can accept emergency bookings.
No after-hours windows configured. Add one below.
Global booking behavior
Emergency dispatch
When a caller reports an emergency, skip all booking windows and dispatch immediately. Turn this off to route emergencies into your designated emergency-only slots instead.
Same-day booking
Allow the AI to offer time windows on today's date. When off, the earliest available slot is always tomorrow.
Named window labels
When enabled, the AI says "morning" or "afternoon" instead of raw time ranges. Labels are set per window in the grid above.
Suggest next available when full
If the requested slot is taken or closed, the AI proactively offers the next open window instead of just saying we're unavailable.